Standard Charge Rate



Standard Labour
(Domestic Customers)

£30 per hour charged pro-rata for first hour, then £20 per hour for subsequent hours.
£20 per hour (including first hour) discounted rate for U3A members.

Standard Labour
(Business Customers)

£30 per hour charged pro-rata

Consultancy Labour
(inc. Web Design/Build
work & Server Admin)

£40 per hour charged pro-rata
Callouts No additional fee, however minimum charge of 30 minutes labour at standard labour rate.
Hardware Cost of purchase + fitting at standard labour rate.
Software Cost of purchase + installation at standard labour rate.

Some services are provided on a capped or negotiated fixed fee basis. This means that the labour charge for those services will not exceed the price quoted. Please see the tables below for details.

Fixed Labour Fee Services

The following services have fixed labour fees. Note, any parts and software licenses required are charged extra.



Computer Health Check (includes Malware Detection & Removal + Hard Drive Check + Startup Optimisation + Windows Updates check/fix) £50.00 (£40 for U3A Members)
Malware (Virus, Trojan, etc) Detection & Removal £40.00 (£30 for U3A Members)
Anti Virus Software Installation £10.00
Memory Installation/Replacement £20.00
Windows Vista Upgrade to Windows 7 £40.00
Windows 7, Windows 8/8.1 Upgrade to Windows 10 £30.00
Clean Install of Windows 7, 8.1 or 10 £30.00


Negotiated Fixed Price Services

The following services can be charged either on a time basis using the standard labour charge, or on a pre-negotiated fixed fee basis if you prefer.



Training £ please enquire
Wireless or Wired Networking Installation & Configuration £ please enquire
Network Security Cameras Installation & Configuration £ please enquire


Design and Build of Website

Pricing for website design and build will be quoted on a per website basis and will be dependant on the level of complexity of the website required. Other factors that will affect cost include:

  • Volume of data to be added to the website by us once the website has been created. This would be classed as a webmaster activity and charged accordingly (see “Additional Services” charges below).
  • Purchasing costs of software add-ons that are specific to your website.

The following table shows approximate prices that I charge for websites depending on the type of website required. Please note that these prices are not fixed and should be used as a guideline only to give you an idea of cost. They also do not include time spent on uploading information (e.g. photographs, product details, news articles, etc) to the site once the site has been created.

Website Type

Guideline Price

Small Personal Blog £80.00
Larger Blog / Small Community £160.00
Small Business (No E-Commerce) £320.00
Small Business E-Commerce £480.00

The approximate charges for common additional website facilities that aren’t included in the standard website design/build charges are shown in the table below.


Guideline Price

Discussion Forum £75.00
Reservation or Booking £150.00
Advanced SEO (Search Engine Optimisation) £20.00
Advertising Shown on Website £50.00


Additional Website Services

The following additional services are available at extra cost for websites that have been created by me.



Ongoing support/maintenance for your site

£40.00 per hour
(payable monthly)

Website admin training to enable you to maintain/update site yourself £80.00 one-off charge
Domain Registration £Varies per year
(please enquire)
Website Hosting (including basic maintenance) £Varies per year
(please enquire)
SSL Encryption Certificate for your website £Free automatically included
Email address for your website domain £9.00 per year



Callout Map

Where possible I will provide our services remotely by requesting you to download a program from the internet (with full instructions) that will allow us to remotely control your computer. If this is not possible, for instance if your internet connection is down, or your computer isn’t working at all, or you simply prefer me to come to you, I provide a callout facility.

If you need anyone to come and visit you, I will come out to your location and provide my services on your own premises. In the event that I need to take your equipment away and work on it on my own premises, then I will do this and return the equipment back to your premises.

There is no fee for callouts within the area shown in the map above, however a minimum labour fee will apply (see Standard Charge Rate table above for minimum charges).

Please note that I generally only provide callout for the area shown in the map above. If you live outside this area and want to call me out this can be provided for an additional negotiated non-refundable fee.



A “no fix no fee” guarantee applies to all the services that are offered. If your problem, or request hasn’t been fulfilled to your satisfaction, you pay nothing (except for out of area additional callout fees which are non-refundable).

All work is guaranteed for a period of one year from completion.